Main: (678) 381-2630
Fax: (678)381-2627
297 Cooper Road
Loganville GA 30052

Understanding Your Health Insurance

Many parents of our patients have questions regarding their insurance coverage of certain services. Our office accepts many plans and each is underwritten between a person’s employer and the insurance company, so even two contracts from the same insurance company might be different, and we are unable to know every patient’s specific plan. Therefore, the responsibility to understand your insurance plan still remains the hands of the policyholder – you.

Most insurance companies today share costs with the patient. There are many cost sharing options:

Deductible: The total amount of covered medical expenses that must be paid by the patient before the insurance company begins paying benefits. After this requirement is reached, the insurer will begin paying according to terms of the contract (often 75%-85%) of covered medical costs. The patient is responsible for any remaining balance.

Flat-rate copayment: The patient pays a share of covered medical costs and the insurance carrier pays an amount based on the policy. For example, when the patient pays $15 of any office visit charge or $3 for any prescription, the insurance carrier is responsible for the balance.

Percentage-based copayment: The patient pays a percentage share of covered medical costs and the insurance company pays an amount based on the patient’s policy. Examples are: 20% of the office visit charge – $10 of a $50 charge, $12 of a $60 charge, etc. Typically this copayment arrangement includes a deductible and may have other variations.

Consumer-driven health plans (CDHPs) are the fastest growing plan type currently across the country. Employers are shifting financial responsibility to their employees by offering health plans with high deductibles and coinsurance to reduce cost to the business. Most of these plans cover wellness services such as immunizations, well-child visits and periodic check-ups more than sick services. They usually have a high deductible, but when the deductible is met, the plan pays for services at a percentage (such as 80%) of a defined reasonable and customary fee schedule.

Health savings accounts (HSAs) are tax-favored savings accounts funded with pretax dollars by the individual or the employer. Money can be withdrawn from the account at any time with no penalty or taxes to pay for qualified medical expenses. An HSA can be established only along with high-deductible health insurance plans that meet Internal Revenue Service rules that set the amount of the individual and family deductible. The amount an employee can put in an HSA is capped at the amount of his or her annual deductible of his or her health insurance policy. Any unused funds each year remain in the account, accumulate tax-free and can be used for future medical expenses.

Health reimbursement accounts (HRAs) are funded by the employer and can be used by an employee as pretax dollars. These accounts can be set up independent of any specific health plan or benefit design. Money can be used to pay for medical expenses. HRA funds can also be carried over from year to year. The amount of the contributions to the HRA varies based on the employer. The employer owns the fund and any unused amounts may or may not be transferred on termination of employment depending on the terms of the fund. Medical spending accounts (MSAs) and flexible spending accounts (FSAs) are versions of HRAs with particular features.

Understand the fine print of your plan:

Your health insurance policy is an agreement between you and your insurance company. It is generally negotiated by your employer if it is an employee benefit. The policy lists a package of medical benefits such as tests, medications and treatment services. The insurance company agrees to cover the cost of certain benefits listed in your policy. These are called “covered services.” Coverage does not guarantee full payment and your insurance company may require partial coverage by the policyholder. Your policy also lists the kinds of services that are not covered by your insurance company. You have to pay for any uncovered medical care that you receive.

Be aware that a medical necessity is not the same as a medical benefit. A medical necessity is something that your provider has decided is necessary based on clinical presentation and standard of care. A medical benefit is something that your insurance plan has agreed to cover. In some cases, your provider might decide that you need medical care that is not covered by your insurance policy. Common examples of this might be a splint for a sprain or a spacer device to use with an inhaler for wheezing.

Since we are unable to know the specifics of every insurance plan, we hope that families understand their own coverage. One would never buy a car without test driving several makes/models and making an informed choice. On the same token, we hope that families read their insurance information to make an informed decision of which plan to choose (if more than one is offered by the employer). By understanding your insurance coverage, you can help your doctor recommend medical care that is covered in your plan.

Take the time to read your insurance policy. It’s better to know what your insurance company will pay for before you receive a service, get a lab or x-ray or fill a prescription. Some medications, tests or hospitalizations may have to be approved by your insurance company before your doctor can provide them.

If you still have questions about your coverage, call your insurance company and ask a representative to explain it. Remember that your insurance company, not your provider or the physician’s office, makes decisions about what will be paid for and what will not.

If your insurance company denies your claim, you have the right to appeal (challenge) the decision. Before you decide to appeal, know your insurance company’s appeal process. This should be discussed in your plan handbook. Not all appeals will end in your favor, but some challenged claims will be covered eventually by the insurance company.

Most insurance companies have different levels of co-pays for the primary care office, specialist, urgent care, and emergency room. These are often printed on your insurance card and can change yearly with new contracts. Some insurance plans require a referral to see any provider other than your primary care provider on your insurance card.

What if something isn’t covered by my plan?

Most of the things your provider recommends will be covered by your plan, but some may not. When you have a test or treatment that isn’t covered, or you get a prescription filled for a drug that isn’t covered, your insurance company won’t pay the bill. This is often called “denying the claim.” You can still obtain the treatment that is recommended, but you will have to pay for it yourself. Some companies will pay a percentage and the patient is responsible for the remainder. This is in addition to your co-pay. If more than one issue is covered at a single visit (such as a hurt finger and asthma or a well visit and ear infection) separate co pays may apply, depending on an insurance plan.

Why does the front desk always ask for my card?

Bring your insurance card with you to each visit. Although you have the same plan as last year, the copays might be different. Sometimes the insurance billing address has changed. We cannot file your claim properly without the correct information. We will ask for your insurance card at every visit to ensure your claim is processed correctly and efficiently the first time.

How do I know what medicines will be least expensive?

A formulary is a list of medications that your insurance company will help you pay for. It puts medications in two or three categories (tiers) based on co pay. The first tier is usually generic medications, the second more expensive medications and the third the most expensive medications. Each tier has a higher co pay. This list is reviewed and changed by the insurance company every few months, so your cost might go up or down. Be aware of the formulary before you begin any medication, especially one that will continue long term. Learn if your insurance gives a discount for using their mail in prescription service. Insurance companies, not the pharmacy, decide on the cost of the co pay. They might contract with particular pharmacies and your cost will be lower at those pharmacies. We are happy to write for prescriptions with lesser co pays if they will treat the condition properly and you know your formulary. Because we see hundreds of plans and formularies change, we do not know what your plan prefers. We cannot continue to write new prescriptions until one is found that is least expensive, so please do not call the office multiple times for another medication because “this one is too expensive also”. Know your formulary!

What if I have a question about a bill?

If you do not understand a bill or explanation of benefits (EOB), please call your benefits administrator or human resources administrator, or our office billing department.